↺ RETURN & REFUND POLICY (Willowedition)

Last Updated: June 26, 2026

At Willowedition, we want you to feel confident and satisfied with every purchase. If something is not right, we are here to help with a clear and fair return process.

▣ RETURN ELIGIBILITY

To qualify for a return, your item must meet the following conditions:

✔ Accepted Conditions

• Item is unused and unworn
• Original packaging is included
• Product is in the same condition as received
• Return request is made within 14 days of delivery

✖ Non-Returnable Items

• Earrings (for hygiene reasons)
• Final sale or clearance items
• Customized or personalized jewelry
• Items damaged due to misuse

We reserve the right to refuse returns that do not meet these conditions.

▣ RETURN REQUEST PROCESS

Follow these steps to start a return:

STEP 1 — CONTACT US

Email us at:
📩 sales@willowedition.store

Include:

• Order number
• Product name
• Reason for return
• Photos (if damaged or defective)

STEP 2 — APPROVAL

Our team will review your request within 1–3 business days.

If approved, you will receive:

• Return instructions
• Return address
• Confirmation email

STEP 3 — SHIPPING BACK

You are responsible for return shipping costs unless:

• The item is defective
• You received the wrong product

We strongly recommend using a trackable shipping service.

STEP 4 — INSPECTION

Once we receive your item:

• We inspect its condition
• Verify packaging and usage status
• Confirm eligibility for refund or exchange

▣ REFUND POLICY

After your return is approved and inspected:

REFUND TIMELINE

• Refunds are processed within 5–10 business days
• Refunds are issued to your original payment method

REFUND OUTCOME

Depending on the situation, you may receive:

• Full refund (defective/wrong item cases)
• Partial refund (if item shows minor issues or packaging missing)
• Store credit (if applicable)

▣ EXCHANGES

We offer exchanges in the following cases:

• Wrong item received
• Damaged or defective product
• Size or style adjustment (if available)

If exchange is not possible, a refund will be offered instead.

▣ DAMAGED OR WRONG ITEMS

If your order arrives damaged or incorrect:

Please contact us within 48 hours of delivery with:

• Clear photos of the product
• Packaging images
• Order details

We will prioritize your case and resolve it quickly.

▣ NON-REFUNDABLE SITUATIONS

Refunds will NOT be granted if:

• Return is requested after 14 days
• Product shows signs of wear or damage caused by customer
• Item is returned without approval
• Package is lost due to incorrect return shipping information

▣ SHIPPING COSTS

Return shipping rules:

• Customer pays return shipping (general cases)
• We cover shipping only for:
  • Wrong item shipped
  • Defective product confirmed by us

Original shipping fees are non-refundable.

▣ LATE OR MISSING REFUNDS

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Wait 3–5 business days for processing delay

If still unresolved, contact us at:
📩 sales@willowedition.store

▣ ORDER CANCELLATION

Orders can only be canceled within 12 hours after purchase.

After processing begins:

• Orders cannot be guaranteed for cancellation
• You may need to follow the return process instead

▣ CUSTOMER SUPPORT COMMITMENT

We aim to provide a smooth, fair experience for every customer.

Our support focuses on:

• Fast response time
• Transparent communication
• Fair evaluation of all return requests
• Customer satisfaction as priority

▣ CONTACT INFORMATION

For all return or refund inquiries:

Willowedition Support Team
Email: sales@willowedition.store
Website: willowedition.store