Terms of Service

Last Updated: June 26, 2026

By accessing or purchasing from willowedition.store, you agree to the following Terms of Service. Please read them carefully before using our website.

1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to:

• Use our products for illegal purposes
• Violate any laws in your jurisdiction
• Attempt to harm website security or functionality

All content on this website is protected and may not be reproduced without permission.

2. PRODUCT INFORMATION

We strive to ensure all product descriptions are accurate, including:

• Material (e.g. 925 silver, gemstones, pearls)
• Design details (e.g. cross, moon, geometric styles)
• Color and finish representation

However, we do not guarantee:

• Exact color matching due to screen differences
• Perfect replication of handcrafted variations

Small differences are considered normal in handmade jewelry.

3. PRICING & AVAILABILITY

All prices are subject to change without notice.

We reserve the right to:

• Modify or discontinue products at any time
• Correct pricing errors
• Limit quantities per order

In case of pricing errors, we may cancel or adjust the order.

4. ORDERS & PAYMENT

We accept secure payment methods supported by Shopify.

Once an order is placed:

• You will receive confirmation email
• Processing begins within 1–3 business days
• Orders cannot always be modified after processing

We reserve the right to cancel suspicious or fraudulent orders.

5. SHIPPING

Shipping times are estimates only and may vary depending on:

• Destination country
• Customs processing
• Carrier delays

We are not responsible for delays caused by external logistics providers.

6. RETURNS & REFUNDS

Please refer to our Return & Refund Policy for full details.

In general:

• Returns must be requested within the eligible return period
• Items must be unused and in original packaging
• Certain customized or final-sale items may not be returnable

Refunds are processed after inspection.

7. INTELLECTUAL PROPERTY

All content on this site including:

• Product designs
• Text descriptions
• Branding elements
• Images and graphics

Belongs to Willowedition and may not be used without permission.

8. USER INFORMATION

You agree to provide accurate information when placing an order.

We are not responsible for:

• Incorrect shipping addresses
• Lost packages due to user error
• Delays caused by incomplete information

9. THIRD-PARTY SERVICES

We may use third-party providers for:

• Payment processing
• Shipping logistics
• Analytics tools

We are not responsible for their independent policies or actions.

10. LIABILITY LIMITATION

Willowedition is not liable for:

• Indirect or incidental damages
• Delays in shipping or service interruptions
• Misuse of products

All products are provided “as is”.

11. CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the website means acceptance of updated terms.

12. CONTACT INFORMATION

For questions regarding these Terms:

📩 sales@willowedition.store
🌐 willowedition.store