Shipping policy
🚚 SHIPPING POLICY (willowedition.store)
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✦ SHIPPING OVERVIEW
We aim to provide a smooth, reliable, and transparent shipping experience for all customers at Willowedition. Every order is carefully processed and shipped with trusted logistics partners.
✦ PROCESSING TIME
All orders are processed within:
- 1–3 business days (standard processing time)
- Orders placed on weekends or holidays are processed the next business day
During high-demand seasons or promotional events, processing may take slightly longer.
You will receive a confirmation email once your order has been shipped.
✦ SHIPPING TIME & DELIVERY ESTIMATES
Estimated delivery times depend on your location:
Standard Shipping
- United States: 7–12 business days
- Canada: 8–14 business days
- United Kingdom & Europe: 7–15 business days
- Australia & New Zealand: 8–16 business days
- Other regions: 10–20 business days
Please note that delivery times are estimates and may vary due to customs or carrier delays.
✦ SHIPPING COSTS
Shipping fees are calculated at checkout based on:
- Destination country
- Package weight
- Selected shipping method
Occasionally, we may offer:
- Free shipping promotions
- Discounted shipping campaigns
✦ ORDER TRACKING
Once your order ships, you will receive a tracking number via email.
You can:
- Track your order anytime
- Monitor shipping updates in real time
If you do not receive tracking information within 5 days, please contact us.
✦ CUSTOMS, DUTIES & TAXES
International orders may be subject to customs fees or import taxes depending on your country’s regulations.
These charges are:
- Not included in product prices
- Paid by the customer (if applicable)
We recommend checking your local import policies before ordering.
✦ LOST OR DELAYED PACKAGES
If your package is delayed or appears lost:
- Check tracking updates first
- Contact your local carrier
- Email our support team if unresolved
We will assist you in investigating the issue with the carrier.
✦ INCORRECT ADDRESS DISCLAIMER
Please ensure your shipping address is correct before placing your order.
We are NOT responsible for:
- Orders shipped to incorrect addresses
- Failed deliveries due to incomplete address details
If you notice an error, contact us immediately at:
📩 sales@willowedition.store
✦ SHIPPING CHANGES & CANCELLATION
Orders can only be modified or canceled within 12 hours after purchase.
After processing begins, changes may no longer be possible.
✦ CONTACT INFORMATION
For any shipping-related questions:
Willowedition Support Team
Email: sales@willowedition.store
Website: willowedition.store
